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Suggestion
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Resolution: Unresolved
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None
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255
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Problem Definition
The attachment field in the JSM form doesn't support pasting Forms while the same field in the request form supports this functionality which confuses customers while attaching documents.
Suggested Solution
- Allow pasting the screenshots/images through the Form's attachment field.
Workaround
User drag and drop or Browse function to upload attachments.
KB: Allow adding images/attachments to a JSM request when pasting them to a Paragraph form field
Form Name |
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it's embarrasing that Customers cannot paste images and screenshots in rich text description fields in custom forms, absolutely embarrasing and annoying respect other ITSM as SNow or Remedyforce