But still Jira service desk customer care are giving reference to the same ticket 
Hi Rohit,
Thanks for the screenshot, I have a better understanding of your requirement now, you are looking for an asset management/inventory management functionality in Jira or add-ons that can perform a similar task to help with the GLPI phone and SIM inventory track record and management.h3. Atlassian Marketplace
I've made a search in our Atlassian Marketplace and found 5 add-ons, but none of them are available for Cloud, these plugins are suited to only server version of JIRA, I will still provide you the link below for your reference: * Assets and Inventory Plugin for JIRA
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h3 Jira Feature Request
Checking with our internal team, there is a feature request regarding this matter which it will add to JIRA some more possibilities regarding Asset management as we can see on the request below: * JSDCLOUD-1338: Asset Management
I'd advise you to take the time to vote on it to increase its popularity. In addition, more information about how Atlassian implements New Features can be found in this page. Our team is working hard to implement some more possibilities and a better way to integrate asset management using JIRA.h3. Jira Asset Management
Further digging on the topic of asset management using JIRA Service Desk. I've seen Atlassian blogs that suggest the possibility to use JIRA as your asset management tool, on our blog we have some tips on how to implement asset management using JIRA: * Jira for Asset Management: Overview
We also have an eBook that guides you through the steps needed: * JIRA Service Desk eBook - Guide to Asset Management.pdf
There's also an external blog that showcases the possibilities of utilizing Jira as an Asset Management tool: * Inventory Management with Jira
Please a have read through, hope the above helps with your query.
Best Regards,
Nirosan
See request details and updates for #JST-391357 - "How to maintain phone and computer inventory in Jira service desk"|
Looking forward to it, specifically to GCP Inventory & Assets integration. Thank you.