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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a JIRA Service Desk user, I should be able to track my assets within JIRA Service Desk.

      I would like to be able to:

      -Track assets
      -Customize asset fields
      -Get asset reports
      -Map out relationships between assets
      -Print QR Codes

            [JSDCLOUD-1338] Asset management

            Looking forward to it, specifically to GCP Inventory & Assets integration. Thank you.

            Roman Gorshunov added a comment - Looking forward to it, specifically to GCP Inventory & Assets integration. Thank you.

            Roman Gorshunov added a comment - - edited

            The JSDCLOUD-10905 is still open. Highly interested in this functionality.

            *fixed the link to the issue

            Roman Gorshunov added a comment - - edited The  JSDCLOUD-10905 is still open. Highly interested in this functionality. *fixed the link to the issue

            Hello!

            I'll be closing this feature request now given Assets (formally Insight) is a feature available within JSM Premium. That said we are still hard at work on Assets and we are currently focusing on a number of key areas:

            • Integrations and supporting development of integration apps on Marketplace.
            • Increasing the number of objects that are able to be stored and queried.
            • Supporting migrations from Assets in DC.
            • A major UX overhaul that will harmonise Assets with the rest of JSM. 

            We can't wait for you to see whats coming! As always please reach out to me for any questions for feedback.

            Regards,

            Justin King

            Product Manager, Jira Service Management

            Justin King added a comment - Hello! I'll be closing this feature request now given Assets (formally Insight) is a feature available within JSM Premium. That said we are still hard at work on Assets and we are currently focusing on a number of key areas: Integrations and supporting development of integration apps on Marketplace. Increasing the number of objects that are able to be stored and queried. Supporting migrations from Assets in DC. A major UX overhaul that will harmonise Assets with the rest of JSM.  We can't wait for you to see whats coming! As always please reach out to me for any questions for feedback. Regards, Justin King Product Manager, Jira Service Management

            PK added a comment -

            Looking for timelines on when Asset/Insight in Jira Cloud will support Cloud providers (AWS, Azure, GCP)

            PK added a comment - Looking for timelines on when Asset/Insight in Jira Cloud will support Cloud providers (AWS, Azure, GCP)

            Jay Seth added a comment -

            I just wanted to share that there's another alternative to Insight if you were looking for an easy to use Asset Management app for Jira Cloud: Asset Management for Jira

            Jay Seth added a comment - I just wanted to share that there's another alternative to Insight if you were looking for an easy to use Asset Management app for Jira Cloud:  Asset Management for Jira

            Hola , estoy a favor de una gestión de activos, informes y además idealmente que se pueda vincular con Confluence ya que de esta manera sería mas visible revisar los CI desde una planilla vinculados a un sistema de gestión de assets 

            Cristian Matias added a comment - Hola , estoy a favor de una gestión de activos, informes y además idealmente que se pueda vincular con Confluence ya que de esta manera sería mas visible revisar los CI desde una planilla vinculados a un sistema de gestión de assets 

             

            Fairly new to Jira, and have been given the task of implementing Asset Management, I do like the Insight add on, however you can't get any reporting out of it.
            Essentially i'm just wanting a basic report that shows me the Assets assigned to a particular user, so when a user leaves we can double check that we receive everything back.
            It can also be used as a checklist for Deployment for a new user.

            I see this is a fairly old Ticket... 5 years now... Just adding my vote and hoping for the best.

            Cheers

            Peter

            Peter Suridge added a comment -   Fairly new to Jira, and have been given the task of implementing Asset Management, I do like the Insight add on, however you can't get any reporting out of it. Essentially i'm just wanting a basic report that shows me the Assets assigned to a particular user, so when a user leaves we can double check that we receive everything back. It can also be used as a checklist for Deployment for a new user. I see this is a fairly old Ticket... 5 years now... Just adding my vote and hoping for the best. Cheers Peter

            I would like to vote for asset management too. I need something that includes network device discovery. It seems that no 3rd party product does this. Do you guys know it any of the before mentioned 3rd party AM supports API call in Jira Cloud so we can get data from an external network discovery tool imported automatically?

             

            Thanks

             

            /klaus

             

            Klaus Agnoletti added a comment - I would like to vote for asset management too. I need something that includes network device discovery. It seems that no 3rd party product does this. Do you guys know it any of the before mentioned 3rd party AM supports API call in Jira Cloud so we can get data from an external network discovery tool imported automatically?   Thanks   /klaus  

            Let me note that our Better PDF Exporter is another Jira Cloud app that can be helpful in asset management use cases.

            It fully supports Insight (object keys, names and attributes) already, and we're open to add support for other Asset Management solutions if there is interest. (We decided to support Insight only for now, because it is a magnitude more popular than other options.)

            Although this video was recorded about the Jira Server version of the app, it can give you a quick summary of what to expect: https://www.youtube.com/watch?v=TAckVVekyiw

            Aron Gombas [Midori] added a comment - Let me note that our Better PDF Exporter is another Jira Cloud app that can be helpful in asset management use cases. It fully supports Insight (object keys, names and attributes) already, and we're open to add support for other Asset Management solutions if there is interest. (We decided to support Insight only for now, because it is a magnitude more popular than other options.) Although this video was recorded about the Jira Server version of the app, it can give you a quick summary of what to expect: https://www.youtube.com/watch?v=TAckVVekyiw

            Amaresh Ray (Inactive) added a comment - - edited

            Hi everyone,

            Thank you for your feedback on asset management. We understand asset management is critical to give the context you need to get to the bottom of problems and resolve issues more efficiently.

            I wanted to provide an update to let you know that we’ve partnered with leading asset management vendors bring you these new apps and integrations to help you tie assets to requests:

            • Insight Cloud is an enterprise CMDB built on top of Jira to track everything important to your organization – whether it's hardware, software, people, facilities, contracts, or any type of data.
            • Reftab offers an easy-to-use solution that helps IT teams keep track of their equipment and software licenses.
            • Snipe-IT is powerful open source asset management software that uncomplicates asset tracking so your team gets the information they need.
            • EZOfficeInventory provides comprehensive asset tracking so your team can track, report, and manage the entire lifecycle of your assets, services, and users.

            Thanks,

            Amaresh

            Amaresh Ray (Inactive) added a comment - - edited Hi everyone, Thank you for your feedback on asset management. We understand asset management is critical to give the context you need to get to the bottom of problems and resolve issues more efficiently. I wanted to provide an update to let you know that we’ve partnered with leading asset management vendors bring you these new apps and integrations to help you tie assets to requests: Insight Cloud is an enterprise CMDB built on top of Jira to track everything important to your organization – whether it's hardware, software, people, facilities, contracts, or any type of data. Reftab offers an easy-to-use solution that helps IT teams keep track of their equipment and software licenses. Snipe-IT is powerful open source asset management software that uncomplicates asset tracking so your team gets the information they need. EZOfficeInventory provides comprehensive asset tracking so your team can track, report, and manage the entire lifecycle of your assets, services, and users. Thanks, Amaresh

              7260236ab89d Justin King
              cclark@atlassian.com Caroline Clark (Inactive)
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