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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

    • 0
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      Currently, Jira Forms Settings allows the ability to prevent, Jira Service Desk Team Members ( Agents ) From Re-opening a Form, however, it would be good t have the ability to prevent agents from submitting a form and have the option only for portal customer accounts to submit a form.

      This can be helpful in scenario where we have created an automation rule and want only the forms submitted from portal to trigger the automation

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

              • 0
              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Issue Summary

                Currently, Jira Forms Settings allows the ability to prevent, Jira Service Desk Team Members ( Agents ) From Re-opening a Form, however, it would be good t have the ability to prevent agents from submitting a form and have the option only for portal customer accounts to submit a form.

                This can be helpful in scenario where we have created an automation rule and want only the forms submitted from portal to trigger the automation

                        Unassigned Unassigned
                        b84bdacbe3bf Aslam K M
                        Votes:
                        7 Vote for this issue
                        Watchers:
                        8 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            b84bdacbe3bf Aslam K M
                            Votes:
                            7 Vote for this issue
                            Watchers:
                            8 Start watching this issue

                              Created:
                              Updated: