Details
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Suggestion
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Resolution: Unresolved
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None
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124
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Description
Hi All,
We're looking into how we can make this experience better for admins using SCIM and the Jira Service Management "Customer" role.
I've opened up my calendar to take calls if you're interested in sharing feedback and discussing your specific scenario: https://calendar.app.google/1AySCVjpjHorB4AT6
Alternatively you can leave us a message in the comment section of this feature request ticket.
Thanks,
Ash Young
Summary
Since the implementation of the Jira Service Management Customer Role, accounts provisioned via Atlassian (SCIM) won't have Customer permissions right off the bat.
Workaround
Companies that need to provision their customers into JSM will need to:
1. Create a new group in their Identity Provider (Okta, Azure, etc)
2. Add everyone they want as a customer to this group.
3. Sync the group into Atlassian Cloud, setting it as an access group for the Jira Service Management - Customer application access.
Attachments
Issue Links
- is related to
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ACCESS-1767 Provisioning users with certain application access does not add them to the default access groups for that application
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- Closed
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- Gathering Interest
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ENT-1999 Loading...
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- Wiki Page
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