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  1. Jira Service Management Cloud
  2. JSDCLOUD-12842

Ability to see all the information added in the Other field choice

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      Issue Summary

      When we have a choice field with the "Other" option and the customer chooses it, the customer can add a text value. However, if the text is long when the form is submitted, we are not able to see all the information.

      Steps to Reproduce

      1. Create a form > Add a choice field(Checkbox, Dropdown, or Radio button)
      2. In the Choices section, click on Add 'Other...'

      After that:

      1. When creating a ticket, select the 'Other...' option
      2. Then, add a long text to the 'New option…' field

      Expected Results

      Be able to see all text added by the customer

      Actual Results

      The entire text doesn't appear in the field when checking the form:

      Workaround

      There are two known workarounds in this case:
      1. Add a conditional section, so when the Other option is selected, a text field is displayed:

      2. Double-click on the text, copy the information and paste it in a visible place(ie. Comment box of the ticket, Word, Sublime…)

        1. Other.png
          Other.png
          28 kB
        2. image-2024-02-27-12-01-27-522.png
          image-2024-02-27-12-01-27-522.png
          27 kB

              Unassigned Unassigned
              9330a841afd3 Bruna Silva
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                Created:
                Updated:
                Resolved: