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Bug
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Resolution: Fixed
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Low
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None
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1
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Severity 3 - Minor
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Issue Summary
When we have a choice field with the "Other" option and the customer chooses it, the customer can add a text value. However, if the text is long when the form is submitted, we are not able to see all the information.
Steps to Reproduce
- Create a form > Add a choice field(Checkbox, Dropdown, or Radio button)
- In the Choices section, click on Add 'Other...'
After that:
- When creating a ticket, select the 'Other...' option
- Then, add a long text to the 'New option…' field
Expected Results
Be able to see all text added by the customer
Actual Results
The entire text doesn't appear in the field when checking the form:
Workaround
There are two known workarounds in this case:
1. Add a conditional section, so when the Other option is selected, a text field is displayed:
2. Double-click on the text, copy the information and paste it in a visible place(ie. Comment box of the ticket, Word, Sublime…)