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  1. Jira Service Management Cloud
  2. JSDCLOUD-12734

Automation List functions do not work on the Assets object and field Select List attribute

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    Description

      Summary

      Automation functions don't work on the Assets attributes.

      The list functions will not work with Assets object and field select list attributes

      Steps to Reproduce

      1. Add a List attribute to one of the object types and set a value for an object
      2. Create an automation rule to access the first value in the select list

      Expected Results

      Able to use the  text functions and the below value returns the first value in the list: 

       {{issue.AssetsCustomFieldName.AttributeName.get(0)}}
      OR {{object.AttributeName.get(0)}}

      Actual Results

      The list functions don't work on the Assets Select list attribute. The below smart value returns all the values in the list: 

      {{issue.AssetsCustomFieldName.AttributeName.get(0)}}

      Workaround

      The following knowledge base article details workarounds for this bug as well as other automation functions impacted in a similar way:

      Workaround for using smart value functions with Assets data in Automations

      In summary, the Assets smart value can be added to a variable and in this case, using the split function to create a list from that data will allow for list functions to work.

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              Unassigned Unassigned
              skahol Swati Kahol
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              Dates

                Created:
                Updated: