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  1. Jira Service Management Cloud
  2. JSDCLOUD-12659

Assist bot sending link to already posted images in a slack thread

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    • Icon: Bug Bug
    • Resolution: Incorrectly Filed
    • Icon: Low Low
    • JSM Chat
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      Issue Summary

      Assist bot sends links to attachments to request participants.

      This is reproducible in Data Center: no

      Steps to Reproduce

      1. Create an issue in a Slack Request Channel
      2. Add an attachment to the issue
      3. Add a request participant to the issue
      4. The assist bot will then send a message to the newly added request participant and will include the attachments as a link.

      Expected Results

      • The assist bot should include the actual images instead of the links.

      Actual Results

      • The assist bot is sending a link to images already posted in the ticket to the request participants 

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              6842b65324be Bruno Moreira (Inactive)
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                Created:
                Updated:
                Resolved: