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  1. Jira Service Management Cloud
  2. JSDCLOUD-125

Users creating issues through JIRA UI rather than SD do not get SLA value correctly applied

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    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Low Low
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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      The SLA details only get set if using the SD UI, if using any other method (JIRA UI, email...), the values are not set. This leaves issues in very different SLA statuses.

        1. created-by-email.png
          12 kB
          Andy Brook [Plugin People]
        2. created-by-jira-ui-not-sd.png
          12 kB
          Andy Brook [Plugin People]
        3. Screen Shot 2013-11-06 at 1.49.43 PM.png
          49 kB
          Michael Ruflin
        4. Screen Shot 2013-11-06 at 1.49.47 PM.png
          62 kB
          Michael Ruflin
        5. sla-details.png
          10 kB
          Andy Brook [Plugin People]

              Unassigned Unassigned
              340ad212567f Andy Brook [Plugin People]
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                Created:
                Updated:
                Resolved: