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  1. Jira Service Management Cloud
  2. JSDCLOUD-125

Users creating issues through JIRA UI rather than SD do not get SLA value correctly applied

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    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Low Low
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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      The SLA details only get set if using the SD UI, if using any other method (JIRA UI, email...), the values are not set. This leaves issues in very different SLA statuses.

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        5. created-by-email.png
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              Unassigned Unassigned
              340ad212567f Andy Brook [Plugin People]
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