Survey triggered in Slack even if the Satisfaction setting is disabled for the project in Jira

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • Component/s: JSM Chat
    • None
    • 4
    • Severity 3 - Minor
    • 4

      Issue Summary

      Even if you disable the Customer Satisfaction survey in Project settings > Satisfaction settings, the Assist bot triggers the CSAT survey in Slack.

      Steps to Reproduce

      1. Disable CSAT survey in Project settings > Satisfaction settings
      2. Close a ticket that is assigned and integrated in Slack via Assist.

      Expected Results

      There won't be a satisfaction survey triggered in the thread in Slack, as the satisfaction survey is disabled for the project.

      Actual Results

      The customer satisfaction survey is triggered in Slack. The results are logged in Slack but don't reflect in Jira.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Marie Casabonne
            Reporter:
            Renata Dornelas (Inactive)
            Votes:
            8 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: