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  1. Jira Service Management Cloud
  2. JSDCLOUD-12374

Ability to copy the automation of one project to another

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    • Icon: Suggestion Suggestion
    • Resolution: Done
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    • 171

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Automation in each project is configured individually.

      Suggested Solution

      Ability to copy the automation of one project to another

      Copy the rule to another project

      1. Choose Cog icon (top right) > System
      2. Choose Global automation and find the rule you wish to copy
      3. Hover on the right side of the rule > click ( ... ) > Copy
      4. Select the project location (under Projects) for the copied rule and modify it accordingly (Scope, Name, etc)
      5. Save

            [JSDCLOUD-12374] Ability to copy the automation of one project to another

            Adven made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-3259].
              {panel}

            h3. Problem Definition
            Automation in each project is configured individually.

            h3. Suggested Solution
            Ability to copy the automation of one project to another

            h3. Current Workaroud
            navigate to System > Automation rules, from here you can copy the rules from one project to another. Select the rule that you would like to copy, and then click the ... menu next to that entry and choose Copy. From there you will get a prompt to confirm the project name(change the project name to Project B) this rule is in, the owner, and the title of the rule.
            		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for {*}JIRA Service Desk Cloud{*}. Using {*}JIRA Service Desk Server{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-3259].
            {panel}
            h3. Problem Definition

            Automation in each project is configured individually.
            h3. Suggested Solution

            Ability to copy the automation of one project to another
            h3. Copy the rule to another project
             # Choose *Cog* *icon* (top right) > *System*
             # Choose *Global automation* and find the rule you wish to copy
             # Hover on the right side of the rule > click ( *...* ) > *Copy*
             # Select the project location (under {*}Projects{*}) for the copied rule and modify it accordingly (Scope, Name, etc)
             # *Save*
            Adven made changes -
            Resolution New: Done [ 17 ]
            Status Original: Reviewing [ 11773 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 170 New: 171
            SET Analytics Bot made changes -
            UIS Original: 154 New: 170
            SET Analytics Bot made changes -
            UIS Original: 153 New: 154
            SET Analytics Bot made changes -
            UIS Original: 144 New: 153
            SET Analytics Bot made changes -
            UIS Original: 154 New: 144
            SET Analytics Bot made changes -
            UIS Original: 146 New: 154
            SET Analytics Bot made changes -
            UIS Original: 153 New: 146
            Anusha Rutnam made changes -
            Component/s Original: Site - Import & Export [ 70317 ]
            Key Original: AUTO-360 New: JSDCLOUD-12374
            Project Original: Automation for Cloud [ 22610 ] New: Jira Service Management Cloud [ 18512 ]

              36bd3fea80e3 Makarand Gomashe
              jalor Janice Alor (Inactive)
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                Created:
                Updated:
                Resolved: