• Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Automation
    • 7
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Automation in each project is configured individually.

      Suggested Solution

      Ability to copy the automation of one project to another

          Form Name

            [JSDSERVER-3259] Ability to copy the automation of one project to another

            Just curious, it's been almost 7 years since this was created and there isn't any resolution or way to do this? Is this just a functionality that will never exist?

             

            Some rules can take me 20 minutes to copy from one project to another and then I have to compare them to ensure I didn't miss anything. I have many rules that I have to copy between projects, so this gets multiplied by quite a lot. Copying between projects would take seconds, and also ensure I didn't mistype or miss any small details. The man-hours/time-saving on a much larger scale (the demand for this functionality) is massive!

             

            Seems that 7 years of redundant, manual copying equates to an exorbitant amount of wasted time. It would be helpful to at least close out these items acknowledging that Atlassian/Jira just can't accomplish this.

            Steven Johnson added a comment - Just curious, it's been almost 7 years since this was created and there isn't any resolution or way to do this? Is this just a functionality that will never exist?   Some rules can take me 20 minutes to copy from one project to another and then I have to compare them to ensure I didn't miss anything. I have many rules that I have to copy between projects, so this gets multiplied by quite a lot. Copying between projects would take seconds, and also ensure I didn't mistype or miss any small details. The man-hours/time-saving on a much larger scale (the demand for this functionality) is massive!   Seems that 7 years of redundant, manual copying equates to an exorbitant amount of wasted time. It would be helpful to at least close out these items acknowledging that Atlassian/Jira just can't accomplish this.

            APerrino added a comment -

            It would be very helpful to have this feature. Thank you for considering it.

            APerrino added a comment - It would be very helpful to have this feature. Thank you for considering it.

            WasimBuden added a comment -

            Very much needed when writing complex or lenghty automations.

            WasimBuden added a comment - Very much needed when writing complex or lenghty automations.

            Very interesting in seeing this implemented!

            Michael Woffenden added a comment - Very interesting in seeing this implemented!

            H K added a comment - - edited

            Would be really helpful. We are starting with service desk and need to add more than 5 projects at once and always have to define the same automation rules.

            H K added a comment - - edited Would be really helpful. We are starting with service desk and need to add more than 5 projects at once and always have to define the same automation rules.

              Unassigned Unassigned
              jalor Janice Alor (Inactive)
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                Created:
                Updated: