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  1. Jira Service Management Cloud
  2. JSDCLOUD-12374

Ability to copy the automation of one project to another

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    • Icon: Suggestion Suggestion
    • Resolution: Done
    • None
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    • 171

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Automation in each project is configured individually.

      Suggested Solution

      Ability to copy the automation of one project to another

      Copy the rule to another project

      1. Choose Cog icon (top right) > System
      2. Choose Global automation and find the rule you wish to copy
      3. Hover on the right side of the rule > click ( ... ) > Copy
      4. Select the project location (under Projects) for the copied rule and modify it accordingly (Scope, Name, etc)
      5. Save

            [JSDCLOUD-12374] Ability to copy the automation of one project to another

            Sarah Isaacs added a comment -

            please create this feature

            Sarah Isaacs added a comment - please create this feature

            cmoehring added a comment -

            +1

            cmoehring added a comment - +1

            Peter Langlois added a comment -

            This feature would be very helpful!

            Peter Langlois added a comment - This feature would be very helpful!

            Patrick Manning added a comment -

            The suggestion you made only works if you are copying a rule from the Global Automation section. It is still not possible to copy from one project to another, which is the main problem

            Patrick Manning added a comment - The suggestion you made only works if you are copying a rule from the Global Automation section. It is still not possible to copy from one project to another, which is the main problem
            Adven made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-3259].
              {panel}

            h3. Problem Definition
            Automation in each project is configured individually.

            h3. Suggested Solution
            Ability to copy the automation of one project to another

            h3. Current Workaroud
            navigate to System > Automation rules, from here you can copy the rules from one project to another. Select the rule that you would like to copy, and then click the ... menu next to that entry and choose Copy. From there you will get a prompt to confirm the project name(change the project name to Project B) this rule is in, the owner, and the title of the rule.
            		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for {*}JIRA Service Desk Cloud{*}. Using {*}JIRA Service Desk Server{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-3259].
            {panel}
            h3. Problem Definition

            Automation in each project is configured individually.
            h3. Suggested Solution

            Ability to copy the automation of one project to another
            h3. Copy the rule to another project
             # Choose *Cog* *icon* (top right) > *System*
             # Choose *Global automation* and find the rule you wish to copy
             # Hover on the right side of the rule > click ( *...* ) > *Copy*
             # Select the project location (under {*}Projects{*}) for the copied rule and modify it accordingly (Scope, Name, etc)
             # *Save*
            Adven made changes -
            Resolution New: Done [ 17 ]
            Status Original: Reviewing [ 11773 ] New: Closed [ 6 ]

            Adven added a comment -

            Hi Everyone,

            The feature to copy the rule to another project is available. Please follow the below steps:

            1. Choose Cog icon (top right) > System
            2. Choose Global automation and find the rule you wish to copy
            3. Hover on the right side of the rule > click ( ... ) > Copy
            4. Select the project location (under Projects) for the copied rule and modify it accordingly (Scope, Name, etc)
            5. Save

            We will be closing this ticket and if you wish to have a different "copy rule" feature than the above, please feel free to share your feedback here for the product team to review.

             Regards,
            Atlassian support team

            Adven added a comment - Hi Everyone, The feature to copy the rule to another project is available. Please follow the below steps: Choose Cog icon (top right) > System Choose Global automation and find the rule you wish to copy Hover on the right side of the rule > click ( ... ) > Copy Select the project location (under Projects ) for the copied rule and modify it accordingly (Scope, Name, etc) Save We will be closing this ticket and if you wish to have a different "copy rule" feature than the above, please feel free to share your feedback here for the product team to review.  Regards, Atlassian support team

            Ingo Porto added a comment -

            Pleeeease!!!

            Ingo Porto added a comment - Pleeeease!!!
            SET Analytics Bot made changes -
            UIS Original: 170 New: 171
            SET Analytics Bot made changes -
            UIS Original: 154 New: 170

              36bd3fea80e3 Makarand Gomashe
              jalor Janice Alor (Inactive)
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              257 Vote for this issue
              Watchers:
              86 Start watching this issue

                Created:
                Updated:
                Resolved: