When configuring service desk automation I would like the ability to select a group instead of an individual user when using the Alert User THEN statements.

Currently you can add multiple users but not a particular group when using THEN statements

Example:
Client needs help with a payroll issue. They file a Payroll Help ticket using one of the many forms linked to that Issue Type. That issue type is linked to a special workflow my desk is using that fires off a "Payroll Help Event Created" event for listeners to consume. Then using the notifications settings, I have the Payroll Help SD Team project role get notified whenever that event is fired.

I have this happening for about 4-5 different issue types for different aspects of the company (we do this one-desk solution so that our non-technical users aren't turned off using the system by having to go to multiple desks). I noticed the new automation feature allows you to send notifications based on issue type, but it's only on a per-user basis. I could conceivably add multiple users, condense my workflows and switch to using the automation feature while managing the user notifications on a per-user basis, but I prefer having the ability to manage all of my users via JIRA groups and/or project roles, as single-user management gets incredibly messy and hard to keep track of. So what I'd really love is for the @user functionality for automation to be expanded to Project Role or JIRA group. Project role would be preferred.

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Currently Automation has an action to send email, and it supports email addresses, user/group fields, groups and smart values (which are expected to contain email addresses) but does not yet support project roles.

This request is to add support for project roles in this automation action.