When configuring service desk automation I would like the ability to select a group instead of an individual user when using the Alert User THEN statements.

Currently you can add multiple users but not a particular group when using THEN statements

Example:
Client needs help with a payroll issue. They file a Payroll Help ticket using one of the many forms linked to that Issue Type. That issue type is linked to a special workflow my desk is using that fires off a "Payroll Help Event Created" event for listeners to consume. Then using the notifications settings, I have the Payroll Help SD Team project role get notified whenever that event is fired.

I have this happening for about 4-5 different issue types for different aspects of the company (we do this one-desk solution so that our non-technical users aren't turned off using the system by having to go to multiple desks). I noticed the new automation feature allows you to send notifications based on issue type, but it's only on a per-user basis. I could conceivably add multiple users, condense my workflows and switch to using the automation feature while managing the user notifications on a per-user basis, but I prefer having the ability to manage all of my users via JIRA groups and/or project roles, as single-user management gets incredibly messy and hard to keep track of. So what I'd really love is for the @user functionality for automation to be expanded to Project Role or JIRA group. Project role would be preferred.