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  1. Jira Service Management Cloud
  2. JSDCLOUD-2080

As an Administrator, I want to be able to send automation alert notifications to user groups

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    • Suggestion
    • Resolution: Duplicate
    • Automation
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Alert notifications in the automation settings as described here work by mentioning a particular user if an issue abides to the rules set.
      More often than not, in case of alert messages, a group of people is required to get informed of the alert.
      The current implementation requires each individual user to get added to the rule in order to get the alert notifications. Having the option to add a user group instead of a set of individuals will make administering these kind of rules a lot more convenient and provides a better oversight of the rule configurations.

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        Issue Links

          duplicates

          Suggestion - JSDCLOUD-12357 More ways to work with user fields, e.g. to notify Groups or Project Roles in Service Desk Automation

          • Gathering Interest
          incorporates

          Suggestion - JRACLOUD-28225 Mentions of groups

          • Gathering Interest
          is related to

          Suggestion - JSDCLOUD-12357 More ways to work with user fields, e.g. to notify Groups or Project Roles in Service Desk Automation

          • Gathering Interest

          Suggestion - JSDSERVER-2080 As an Administrator, I want to be able to send automation alert notifications to user groups

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Updated:
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