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  1. Jira Service Management Cloud
  2. JSDCLOUD-12328

Allow channels other than "General" to be a Agent channel in Teams integration of JSM Chat

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • JSM Chat
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    • 10

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently, when integrating JSM Chat/Assist with Microsoft teams, it is mandatory that the triage channel is the General channel.

      It should be possible to set different channels as triage channels.

          Form Name

            [JSDCLOUD-12328] Allow channels other than "General" to be a Agent channel in Teams integration of JSM Chat

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              eeb2e5a08fc6 Srini Chakravarthy
              07f37d47f450 Renata Dornelas
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                Created:
                Updated: