Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-14446

ITOps Automation: Ability load-balance assignments of tickets for on-call responder

XMLWordPrintable

    • 31
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      Currently, the On-Call responder is assigning the issues to the first person who is on-call. This creates an imbalance in assignments of the tickets for teams who have multiple people as on-call at a given time.
      Assign Issue has the functionality of balancing the load but we don’t have this for On-call Responder Assign Issue.

      Suggested Solution

      Provide an ability to load-balance assignments of tickets for on-call responders.

              36bd3fea80e3 Makarand Gomashe
              0ed3fd39a981 Saama Tabassum
              Votes:
              45 Vote for this issue
              Watchers:
              30 Start watching this issue

                Created:
                Updated:
                Resolved: