Details
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Bug
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Resolution: Duplicate
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High
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None
Description
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
Steps to Reproduce:
- Change instance Default Language to French.
- Attempt to create Service Desk project
Expected Results:
Service Desk created successfully.
Actual Results:
Service Desk project cannot be created and the error below is shown.
Cannot find status: En attente du service d& #39 ;assistance
Error importing issue ExternalIssue
Unknown macro: {externalId=null, summary=Create a customer request, issueType=10200}
Workaround:
Change the Default Language back to English fixes this.
Notes (Optional):
This seems to be caused by the instance not being able to identity the escape character & #39 ; as ' . Thus preventing it from finding the specific status. En attente du service d'assistance is Awaiting Support in English.
Attachments
Issue Links
- duplicates
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JSDCLOUD-1189 Service Desk projects cannot be created on servers in French
- Closed
- is related to
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JSDSERVER-1217 System Language French prevents project from being created due to character encoding issues
- Closed