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  1. Jira Service Management Cloud
  2. JSDCLOUD-12175

When profile language is non-English, the create modal shows Request types in English

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    • Minor
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      Reviewed by localization team, translations to strings exist, product i18n issue, fail to resolve. Happening to all locales.

      Show
      Reviewed by localization team, translations to strings exist, product i18n issue, fail to resolve. Happening to all locales.

      Issue Summary

      Translated custom fields are not displayed in Create issue (Modal) when translated fields are set (matching the user's profile set language value).

      Steps to Reproduce

      1. Select a non-English language in your profile settings.
      2. Click Create, select a Project with language support setup for the language used in the profile settings. 
      3. Select an existing Request Type (With translated fields setup for that request type)
      4. Select Use request type fields

      Expected Results

      The Custom Fields with translations should be displayed in the language the user has set in their profile (Matching the translated fields in Project settings > Language support > [Language]), example screenshots:

      Personal Profile:

      Language Options for Data Change / Modificación de datos Request Type:

      Create Issue Modal:

      Actual Results

      The custom fields below the option 'Use request type fields' are displayed in English.

      Workaround

      None at this time.

        1. image-2024-05-16-08-15-22-996.png
          86 kB
          Joel Wheeler
        2. image-2024-05-16-08-17-17-574.png
          136 kB
          Joel Wheeler
        3. image-2024-05-16-08-20-34-985.png
          131 kB
          Joel Wheeler

              7a25375182db Daniel Weninger
              eaa0f6e0dec5 Jane Parry
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                Created:
                Updated: