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Suggestion
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Resolution: Unresolved
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None
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1
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14
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Problem
In the issue view, if we expand the object, the Linked issues section still only shows "Open" tickets. There is no option to allow "resolved" issues to be shown
Suggested Solution
Similar to how we can set the filter in Assets Object view under "Connected tickets" to show/hide resolved issues, Jira issue view should also provide the same functionality
Why This Is Important
This will help the user to view all the issues connected to an asset(open/closed) without going to the Assets Object view
Workaround
If the user wants to view all the related tickets for a particular asset, they would have to follow any of the below options:
- Option 1: Open the associated object on the ticket and then they can see all the connected tickets from the object view. They have the flexibility to change the filter to show resolved issues in the Assets object view.
- Option 2: They can view all the tickets connected to that asset using the JQL in Advanced search as below(you can edit the JQL based on your environment):
ObjectTest in aqlFunction("\"Name\" = \"Dell\" and objecttype=Laptop")
- duplicates
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JRACLOUD-75422 When trying to link a done issue to another open issue, done / closed issue doesn't appear when searching
- Closed