Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-12153

Add the ability to view resolved issues under "Linked issues" for objects when viewing them from Jira view

XMLWordPrintable

    • 1
    • 14
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem

      In the issue view, if we expand the object, the Linked issues section still only shows "Open" tickets. There is no option to allow "resolved" issues to be shown

      Suggested Solution

      Similar to how we can set the filter in Assets Object view under "Connected tickets" to show/hide resolved issues, Jira issue view should also provide the same functionality

      Why This Is Important

      This will help the user to view all the issues connected to an asset(open/closed) without going to the Assets Object view

      Workaround

      If the user wants to view all the related tickets for a particular asset, they would have to follow any of the below options:

      1. Option 1: Open the associated object on the ticket and then they can see all the connected tickets from the object view. They have the flexibility to change the filter to show resolved issues in the Assets object view.
      2. Option 2: They can view all the tickets connected to that asset using the JQL in Advanced search as below(you can edit the JQL based on your environment):
      ObjectTest in aqlFunction("\"Name\" = \"Dell\" and objecttype=Laptop")   

              f6203763ca42 Kristin Perchal
              e87386e27ed9 Simran G
              Votes:
              11 Vote for this issue
              Watchers:
              15 Start watching this issue

                Created:
                Updated: