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  1. Jira Service Management Cloud
  2. JSDCLOUD-12123

Approval notification security setting switching between the third option to second / first option when refreshed or accessed the page

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    Description

      Issue Summary

      In the "Approval Required" notification configuration , under "Security Settings" there are 3 options to choose. When admin configured it with the first or second option and save, which is :-

      • Approvers must be signed in to use 'Approve' and 'Decline' buttons ; or
      • Approvers can use 'Approve' and 'Decline' buttons without being signed in

      Refreshed the page or reaccessing the page , will show the configuration is switching from 3rd option to the option that was configured.

      Steps to Reproduce

      1. Go to "Customer Notification" configuration and click Edit for "Approval required"
      2. Then, set the "Security Settings" to "Approvers can use 'Approve' and 'Decline' buttons without being signed in"
      3. Save it. You should be redirected back to "Customer Notification" configuration page
      4. Click Edit again for "Approval required"
      5. Monitor the "Security Settings" section and refresh the page.

      Expected Results

      The "Security Settings" remain showing as 2nd option

      Actual Results

      In a quick glance you will notice the option switching from 3rd to 2nd option.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Note

      The "Security Settings" will not be saved until the admin save it. However, due to this bug it gave confusion for the new project administrator.

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              Unassigned Unassigned
              nroslan Atiqah Roslan
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              Dates

                Created:
                Updated:
                Resolved: