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  1. Jira Service Management Cloud
  2. JSDCLOUD-11988

Instruction field in Language support settings page does not allow user to enter multi-line text for translations

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • Language Support
    • None

      Issue Summary

      Instructions field in Request Type settings allows user to enter multi-line text. However, for translations of Instructions field, user cannot enter multi-line text on Language support settings page. [ Supporting ScreenShots Attached ]

      Steps to Reproduce

      1. Go to a JSM Project 
      2. Open Project Settings > Request types > Select a request type > add multi-line text for Instructions field
      3. Open Project Settings > Language Support
      4. Add a Language : German ( Example )
      5. Once added , open translation settings for German language (Select German > Request types > Get IT help ( Example ) in sidebar)
      6. Here for example we use : Get IT Help 
      7. Enter German translation for Instructions field.

      Expected Results

      User should be allowed to enter multi-line text for German translation.

      Actual Results

      Only single line text is allowed, user cannot enter multi-line text for translation.

      Workaround

      We can input double backslash at places where we need the line breaks.

        1. Screenshot 2022-11-10 at 1.23.46 PM.png
          Screenshot 2022-11-10 at 1.23.46 PM.png
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        2. Screenshot 2022-11-09 at 3.10.52 PM.png
          Screenshot 2022-11-09 at 3.10.52 PM.png
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        3. Request Type Settings.png
          Request Type Settings.png
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        4. image (5).png
          image (5).png
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              9f783630be14 Bryan Wu (Inactive)
              b84bdacbe3bf Aslam K M
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                Created:
                Updated:
                Resolved: