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  1. Jira Service Management Cloud
  2. JSDCLOUD-11988

Instruction field in Language support settings page does not allow user to enter multi-line text for translations

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • Language Support
    • None

    Description

      Issue Summary

      Instructions field in Request Type settings allows user to enter multi-line text. However, for translations of Instructions field, user cannot enter multi-line text on Language support settings page. [ Supporting ScreenShots Attached ]

      Steps to Reproduce

      1. Go to a JSM Project 
      2. Open Project Settings > Request types > Select a request type > add multi-line text for Instructions field
      3. Open Project Settings > Language Support
      4. Add a Language : German ( Example )
      5. Once added , open translation settings for German language (Select German > Request types > Get IT help ( Example ) in sidebar)
      6. Here for example we use : Get IT Help 
      7. Enter German translation for Instructions field.

      Expected Results

      User should be allowed to enter multi-line text for German translation.

      Actual Results

      Only single line text is allowed, user cannot enter multi-line text for translation.

      Workaround

      We can input double backslash at places where we need the line breaks.

      Attachments

        1. image (5).png
          image (5).png
          74 kB
        2. Request Type Settings.png
          Request Type Settings.png
          265 kB
        3. Screenshot 2022-11-09 at 3.10.52 PM.png
          Screenshot 2022-11-09 at 3.10.52 PM.png
          311 kB
        4. Screenshot 2022-11-10 at 1.23.46 PM.png
          Screenshot 2022-11-10 at 1.23.46 PM.png
          548 kB

        Activity

          People

            9f783630be14 Bryan Wu
            b84bdacbe3bf Aslam K M
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            4 Vote for this issue
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            Dates

              Created:
              Updated: