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Type:
Suggestion
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Resolution: Low Engagement
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Component/s: Approvals
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2
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10
Issue Summary
Currently, the approvers workflow step allows Assignee and Reporter to be excluded from approving requests. This is the result of the implementation of the following feature request: JSDCLOUD-6249.
In certain scenarios, administrators may want to further restrict who can approve a request, such as preventing agents from doing so, including agents who are not the assignee of the issue.
Suggestion
Allow users a wider selection of roles and groups to select within the approval step for exclusion.