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Type:
Bug
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Resolution: Fixed
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Priority:
Medium
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Component/s: Forms - Issue View
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None
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4
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Severity 2 - Major
Issue Summary
The collapsed behaviour it’s only happening when you have one form attached to the ticket.
Steps to Reproduce
- Create an issue with a form.
- Open the ticket, the form will be open.
Expected Results
The behaviour should be
- No setting: Open the ‘first’ form’
- Setting existing - but form not present on the issue: Keep all forms closed
Actual Results
The form will only collapse if you add more than one.
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
- duplicates
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JSDCLOUD-11158 Decision to remember form open/close choice on agent view not honoured when only one form attached to issue
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- Closed
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