Issue Summary

Agent view with one form should not auto open. This is a bug or regression; tested on marketplace and it does not auto open the form if you have only one form on it unless it was open when you reloaded.

This is reproducible on Data Center: No

Steps to Reproduce

1. Create a portal request with form attached in JSM Cloud
2. Go to agent view for issue created, attempt to close form.
3. Reload page. Form will be opened again.

Expected Results

Form is open/closed based on prior choice in agent view to keep form open/closed.

Actual Results

Form remains open and doesn't remember choice to keep form open/closed.

Workaround

No workaround.