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  1. Jira Service Management Cloud
  2. JSDCLOUD-11644

Adding a "User" attribute to a Insight Discovery object type , causing import from Insight Discovery failed

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Details

    • Bug
    • Resolution: Won't Fix
    • Low
    • Assets - Import
    • None

    Description

      Issue Summary

      When adding a "User" attribute to an object type in an Insight Discovery object schema and update it with a valid user causing auto import from Insight Discovery failed.

      This is reproducible on Data Center: (yes) / (no)

      Steps to Reproduce

      1. Create a new object schema
      2. Import manually from Insight Discovery
      3. Then, update Host object type by adding a new User attribute type
      4. Then, update an existing object with a valid user for the user attribute.
      5. Then, set up a auto import from Insight Discovery to Cloud.
      6. Execute the import

      Expected Results

      The import was successfully executed because I didn't expect to get any "User" value from Insight Discovery.

      Actual Results

      Import failed with the error below:-

      EC2AMAZ-GQ0KM30(AL-38055): context: rlabs-insight-attribute-2625; messages: [ErrorMessage

      Unknown macro: {i18nKey='rlabs.insight.i18n.constraint.violation.ObjectAttributeValueBean.NotFound.Users', parameters=[557057}

      ];

      If there is group validation performed for the user, then you might see the below error message

      EC2AMAZ-5QENLDO (Object key: DIS1-2311): User(s) (557058:f481769c-2afd-498e-97a2-27b533cd6626) is not member of configured Jira groups (Assets);

      Workaround

      There are 2 workaround :-

      • Remove the "User" attribute and use a Text attribute instead and perform the auto import from Insight Discovery
      • Export the file from Insight Discovery and perform manual import to Insight Cloud.

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              Unassigned Unassigned
              nroslan Atiqah Roslan
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              Dates

                Created:
                Updated:
                Resolved: