Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-10732

Add support to User type attributes on External/Discovery Import

XMLWordPrintable

    • 18
    • 50

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      When running these imports to manipulate User type attributes, validating the respective user on Jira is necessary, which still needs to be supported on External or Discovery imports. 

      These imports can't support objects with User attribute type yet, whether the value is being updated or not.

      Suggested Solution

      Support User type attributes on both imports to create attributes or create/update objects with this attribute type.

       

      Workaround

      1. Perform the Discovery/ext import
      2. Update the Jira account Attribute Values in Assets for all those objects using a different method.

              38ceee00df71 Karyn Findlay
              bd0e47de2684 Yuri Moura (Inactive)
              Votes:
              147 Vote for this issue
              Watchers:
              87 Start watching this issue

                Created:
                Updated: