Issue Summary

As an Admin, I'd like to have ITSM Incidents automatically updated as soon as a valid Request Type is associated with the ticket.

TLDR:

As soon as we enable and configure a JSM Project with the ITSM/Incident Management feature, if we create a ticket through Jira using an invalid or uncategorized Request Type, we'll see the following pop-up message asking to manually update the issue: displayed

Steps to Reproduce

1. With the ITSM feature enabled for a JSM Project, create a ticket internally (not through the Customer Portal), selecting an Issue Type that is not associated with the Incident Work Category;
2. Then, change the Request Type of the issue to a valid Request Type from the Incident Category
3. Notice the pop-up message asking to update the ticket

Expected Results

As soon as we update the ticket with the valid ITSM Request Type, all fields should get updated automatically

Actual Results

As soon as we update the ticket with the valid ITSM Request Type, we are getting a pop-up message asking to manually update the issue.

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Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available