Issue Summary

For projects with queue of Service Requests as well as Incidents, the queue when empty shows and message to "Add request type"
Even though the request types are already present in the instance configured with the issue type > incident and service request.

This is reproducible on Data Center: yes

Steps to Reproduce

In my test instance as well, If I go to Service Request or the incident queue which re empty, It says Add request type
Then if I check the Request types for my instance, I see they are already configured.
This is misleading incorrect information

If I create a ticket then, the ticket shows in the queue as per filet. This issue is for empty queues.

Expected Results

It should say that queue is Empty or Create request

Actual Results

It says Add request types

Workaround

Required,
Currently, there is no known workaround for this behavior. A workaround will be added here when available