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  1. Jira Service Management Cloud
  2. JSDCLOUD-11376

Some customers aren't showing up inside the customer organization immediately after adding them to the organization

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      Issue Summary

      Some customers aren't showing up inside the customer organization in the customer's section. If you search them through email, they show up with the organization right beside their names.

      Effectively, they are members of the organization, but not visible through the UI.

      Steps to Reproduce

      1. Go to a JSM project
      2. On the left sidebar go to customers
      3. Select an organisation
      4. Add a customer to the organization
      5. Go to the organization page again

      Expected Results

      The customers should be visible inside the organization.

      Actual Results

      Some customers don't show up inside the organization, they are only searchable through the customer's page.

        1. AtlassianSupport 2022-05-30 at 11.51.10.mov
          7.28 MB

            [JSDCLOUD-11376] Some customers aren't showing up inside the customer organization immediately after adding them to the organization

            SET Analytics Bot made changes -
            Support reference count Original: 110 New: 111
            SET Analytics Bot made changes -
            UIS Original: 240 New: 233
            Xin Liang made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 105 New: 110
            SET Analytics Bot made changes -
            UIS Original: 210 New: 240
            SET Analytics Bot made changes -
            Support reference count Original: 102 New: 105
            SET Analytics Bot made changes -
            UIS Original: 187 New: 210
            SET Analytics Bot made changes -
            Support reference count Original: 100 New: 102
            SET Analytics Bot made changes -
            UIS Original: 181 New: 187
            SET Analytics Bot made changes -
            UIS Original: 182 New: 181

              3615987e9d83 Xin Liang
              3fb4e7e36438 K. Tajima
              Affected customers:
              59 This affects my team
              Watchers:
              84 Start watching this issue

                Created:
                Updated:
                Resolved: