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  1. Jira Service Management Cloud
  2. JSDCLOUD-10666

Delays in Adding Customers into an Organisation

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      Problem

      Upon adding customers into an organisation list, there is a delay until the customers information will be showing in the page (the delay could take up to 2 minutes). 

      Environment

      JSM Cloud

      Steps to Reproduce

      1. Go to the Customers option within the JSM Project (https://yourinstancename.atlassian.net/jira/servicedesk/projects/projectkey}/customers)
      2. Add an organisation or open an existing organisation
      3. Click on Add Customers
      4. Add the email address of the customers
      5. Refresh the page (you should see the person added disappear)

      Expected Results

      Once the customers added into an organisation, it should be showing immediately.

      Actual Results

      Customers added into an organisation, currently it doesn't show immediately and will take up to 2 minutes along with page refresh to get the customers displayed. 

      Workaround

      No workaround, we just need to wait for up to 2 minutes until the next system refresh for the customers to be showing.

              mortman Mike Ortman
              181592fec142 Lucky (Atlassian) (Inactive)
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                Created:
                Updated:
                Resolved: