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Bug
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Resolution: Fixed
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Highest
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None
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81
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Severity 3 - Minor
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89
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Issue Summary
Some customers aren't showing up inside the customer organisation in the customer's section. If you search them through email, they show up with the organisation right beside their names, however, going into the organisation you cannot see them.
Effectively, they are members of the organisation, but not visible through the UI.
Steps to Reproduce
- Go to a JSM project;
- On the left sidebar go to customers;
- Select an organisation;
Expected Results
The customers should be visible inside the organisation.
Actual Results
Some customers don't show up inside the organisation, they are only searchable through the customer's page.
Workaround
Contact Atlassian Support informing this bug.
- relates to
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- Closed
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- is blocked by
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JOVERIT-1220 Failed to load
- is related to
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JST-713998 You do not have permission to view this issue
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FD-27417 Failed to load
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FD-27474 Failed to load
- is resolved by
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GORDIAN-875 Loading...
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- mentioned in
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[JRACLOUD-77721] Some customers aren't showing up inside the customer organisation
Hi all, we believe that the original problem has been fixed properly. If you meet similar problem, it might be caused by different reason.
As this ticket is already closed and not actively monitored, please contact support to raise any issue that you are experiencing. It helps us to get the right details and find the right people to work on it.
Thanks.
Regards
Jason
All comments
This still occurs when a JSM customer is created via API and associated to their organization via API. When using get_users_in_organizations() the user is listed, but the user is not listed underneath the organization within JSM's customer list. If you goto the organization in the web portal, and manually add them, the user then shows up correctly.
The customer is listed with its organization when searching by user name.
However, when viewing the organization: company.atlassian.net/jira/servicedesk/projects/SC/organization/33 the following is shown:
Hi all, we believe that the original problem has been fixed properly. If you meet similar problem, it might be caused by different reason.
As this ticket is already closed and not actively monitored, please contact support to raise any issue that you are experiencing. It helps us to get the right details and find the right people to work on it.
Thanks.
Regards
Jason
Were getting the same issue, as account owner its proved to be ok, but as site admin its the same as above
As I see, I am not the only one with this issue. We have the same problem, additionally if I search for them I couldn't find all. I just see some from a company, but if I search for a specific name I find them with the same company searched bevor.
Can confirm - still an issue. Reported today to Atlassian and was magically fixed, but since it still happens it wasn't properly fixed...
this bug is still present, organization is empty in gui but but two users are inside:
they are visible under rest/servicedeskapi/organization/<orgid>/user