Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-11375

using "User Picker (multiple users)" in "Filter By" in Queue settings fails

    XMLWordPrintable

Details

    Description

      Issue Summary

      If you create or edit a queue in Jira service management if you add a "User Picker (multiple users)" field type into the In the "Filter by" section regardless of the value picked it will always default to "All" and will not allow you to change the value for the filter

      Steps to Reproduce

      1. Create a custom field of type "User Picker (multiple users)" and add it to a Service management project
      2. create a new queue OR edit an existing queue
      3. In Basic mode Under the "Filter By" section Select "+ More" > add the user picker field
      4. attempt to set any defined user or group

      Expected Results

      When you select a user the filter is applied

      Actual Results

      The checkbox is appropriately selected but no changes are applied to the filter, and once exiting the dropdown context focus option the option "All" is still shown and returning to the dropdown the option you selected is no longer set

      Example video:

      Workaround

      Use the advanced Filter option and add the user via JQL, as an example:

      resolution = Unresolved AND TEST_Multi_User_Picker in("user1","user2","user3")ORDER BY "Time to resolution" ASC

      Refer to the documentation Use advanced search with Jira Query Language (JQL) for additional context in available JQL syntax

      Attachments

        Activity

          People

            Unassigned Unassigned
            emccutcheon Earl McCutcheon
            Votes:
            1 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: