Problem Definition:

As an Administrator, my concern involves tracking the status of incoming email requests. I must monitor JIRA's incoming email requests, and quickly identify and troubleshoot when a customer has failed to send their email requests.

When connections fail, the Administrator doesn't get notified. We have to go to the connection screen to check, and that is not part of our workflow.

Suggestions:

Can you suggest how we can best monitor failures in this area? For example, does Cloud Jira/JSM notify these problems via Opsgenie, email or anything like that?