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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Component/s: Customer Portal - Requests, Request Type Configuration
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None
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2
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Severity 3 - Minor
Issue Summary
If you add a field related to the Versions of the project to the JSM request type form, the Versions drop-down order will display the inverse (in the portal) of how it’s configured.
For example if you have “Test 2” at the bottom of your Versions, it’ll be the first one to appear in the portal drop-down.
Steps to Reproduce
- Configure the Versions of the project in Project settings > Versions
- Have a field related to the versions (such as Affected versions) related to the request type form
- Try to raise a request in the JSM portal
Expected Results
The versions order will be exactly what Project settings > Versions.
For example:
Version 1
Version 2
Version 3
Actual Results
The JSM portal display the inverse order:
Version 3
Version 2
Version 1
Video displaying the issue:
Workaround
Order the field values the inverse of what is desired to display.