Adding attributes in an Insight field on the portal displays incorrectly

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    • Minor
    • 1

      Issue Summary

      Attributes in a custom Insight field do not appear in the correct order on the portal.

      Steps to Reproduce

      1. Create a new Insight Object Type
      2. Add several text or referenced object attributes
      3. Add 3-4 new objects
      4. Create a Custom Field in Jira with the Insight Objects field type
      5. Make sure the field is multi select
      6. Assign the custom field to issue screens
      7. Go to Contexts and default Value screen
      8. Go to Edit Insight objects field configuration
      9. In Filter scope (IQL) field, add objectTypeId=<type_id>
      10. Assign multiple attributes to both fields under the User interaction heading
      11. Go to Project Settings and then to Request Types
      12. Click on a request type heading e.g. Get IT help 
      13. Click on the edit icon in the Customer request form 
         
      14. Click on the Add a field button and then add your Custom Field
      15. Go to the portal view and select the request type to test the field in the form

      Expected Results

      The assigned attributes should appear in the correct order in the CMDB Object field in the Global Issue Create view.

      Actual Results

      See the attached screen shots for more details.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. 02 Insight field Object Selection in customer portal.png
          21 kB
          Kylie Rose
        2. 03 Selected object in field in customer portal.png
          4 kB
          Kylie Rose
        3. 01 Insight Field config.png
          41 kB
          Kylie Rose
        4. Screen Shot 2022-03-08 at 9.59.14 am.png
          62 kB
          Kylie Rose
        5. Screen Shot 2022-03-08 at 9.58.23 am.png
          86 kB
          Kylie Rose

            Assignee:
            Unassigned
            Reporter:
            Kylie Rose (Inactive)
            Votes:
            9 Vote for this issue
            Watchers:
            10 Start watching this issue

              Created:
              Updated:
              Resolved: