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Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-10895

When issue created and commented via email , and it contain attachment with file name contain / character , the image failed to load in Description and comment field

    • 1
    • 1
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      When the issue was created and commented via email , and it contain attachment with file name contain / character , the image failed to load in Description and comment field.

      Steps to Reproduce

      1. Save an image and save a name with _abc_1.png
      2. Compose an email with the image as attachment and send to JSM email request.
      3. Repeat the same action, but this round send email to add comment to existing issue.

      Expected Results

      The image successfully attached and load in the issue

      Actual Results

      The image failed to render :-

      Workaround

      Edit the file name and remove all the special character , including / . Then, send the attachment again.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-10895

            When issue created and commented via email , and it contain attachment with file name contain / character , the image failed to load in Description and comment field

              • 1
              • 1
              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Issue Summary

                When the issue was created and commented via email , and it contain attachment with file name contain / character , the image failed to load in Description and comment field.

                Steps to Reproduce

                1. Save an image and save a name with _abc_1.png
                2. Compose an email with the image as attachment and send to JSM email request.
                3. Repeat the same action, but this round send email to add comment to existing issue.

                Expected Results

                The image successfully attached and load in the issue

                Actual Results

                The image failed to render :-

                Workaround

                Edit the file name and remove all the special character , including / . Then, send the attachment again.

                        d1bcc105df01 Bhanu Virk (Inactive)
                        nroslan Atiqah Roslan
                        Votes:
                        5 Vote for this issue
                        Watchers:
                        4 Start watching this issue

                          Created:
                          Updated:

                            d1bcc105df01 Bhanu Virk (Inactive)
                            nroslan Atiqah Roslan
                            Votes:
                            5 Vote for this issue
                            Watchers:
                            4 Start watching this issue

                              Created:
                              Updated: