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  1. Jira Service Management Cloud
  2. JSDCLOUD-10839

Users with a JSM license but not added as an agent, cannot browse for Insight objects with reporter FIS on the customer portal

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      Issue Summary

      Users with a JSM license but not added as an agent, cannot browse for Insight objects with reporter FIS on the customer portal

      Steps to Reproduce

      1. Setup an Insight field and add it to the customer portal.
      2. Configure the Insight field with FIS using ${reporter} placeholder 
      3. Add a user with a JSM license as a customer to a JSM project. The user should not have agent permission in the project. 
      4. Browse the objects from the portal as an agent on behalf of the user who is not agent
      5. Browse the objects as the user with a Jira license but not added as an agent

      Expected Results

      The user can browse the Insight objects in the Insight field

      Actual Results

      The user cannot browse the Insight objects unless provided with agent permission: 

      Notes

      The issue only impacts users with a Jira license but does not have agent permission 

      Workaround

      As an agent, use the Raise a request on behalf of option on the portal or add the users as agent

            Unassigned Unassigned
            skahol Swati Kahol
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              Created:
              Updated:
              Resolved: