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  1. Jira Service Management Cloud
  2. JSDCLOUD-10713

Forms Automation: Lock/submit/reopen form on status change

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      The case is when a ticket is create, then two forms added in the issue as open. The first form is internal and the second is external. We need to lock the external form with automation when the status changes to another status.

      Workaround

          Form Name

            [JSDCLOUD-10713] Forms Automation: Lock/submit/reopen form on status change

            George G added a comment -

            I just want the ability to open or close forms in automation.

            By the way, I think you need to find an active team member to work on this request @Mauricio Franzoni has gone AWOL.

            George G added a comment - I just want the ability to open or close forms in automation. By the way, I think you need to find an active team member to work on this request @Mauricio Franzoni has gone AWOL.

            Fabian Dengel added a comment -

            I have high hopes this will be implemented in a timely manner with both the reporter and assignee already marked as inactive... /s

            Fabian Dengel added a comment - I have high hopes this will be implemented in a timely manner with both the reporter and assignee already marked as inactive... /s

            Jason Prinsen added a comment -

            This would be helpful for internal uses

            Jason Prinsen added a comment - This would be helpful for internal uses

            Boyan Angelov (Nemetschek Bulgaria) added a comment -

            Any Data Center version too?

            Boyan Angelov (Nemetschek Bulgaria) added a comment - Any Data Center version too?

            Kamen Ganchev added a comment -

            We try to do this using automation rules with REST API but it was not successful

            Kamen Ganchev added a comment - We try to do this using automation rules with REST API but it was not successful

              96677a1d9b4c Sam Knight
              3594564a659e Simon Herd (Inactive)
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                Created:
                Updated: