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Bug
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Resolution: Timed out
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Low
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1
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Minor
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Issue Summary
Child value set as empty while transitioning a ticket within a JSM Queue
Steps to Reproduce
- Create a cascading field that has two level values.
- Add this field to a screen that is used on a workflow transition.
- Start the transition within a JSM Queue
- Set a value for the "parent" and "child" value for the field created on step one.
Expected Results
The ticket should be transitioned and keep both values selected.
Actual Results
The ticket is transitioned but the "child" value is empty.
Also, if we have a workflow validator the transition it will fail.
Workaround
Access the ticket and then make a transition from there instead of doing it from the queue itself.