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  1. Jira Service Management Cloud
  2. JSDCLOUD-1048

Allow to search tickets in Customer Portal by Reference number

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The search functionality in the Customer Portal does not provide results when searching by reference id. Many customers are trying to do this and complain about it thinking that the search functionality is broken.

            [JSDCLOUD-1048] Allow to search tickets in Customer Portal by Reference number

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442888 ] New: JAC Suggestion Workflow 3 [ 3694684 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2319006 ] New: JAC Suggestion Workflow [ 3442888 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051197 ] New: JSD Suggestion Workflow - TEMP [ 2319006 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046248 ] New: JSD Suggestion Workflow [ 2051197 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1871058 ] New: JSD Suggestion Workflow - TEMP [ 2046248 ]
            jonah (Inactive) made changes -
            Description Original: The search functionality in the Customer Portal does not provide results when searching by reference id. Many customers are trying to do this and complain about it thinking that the search functionality is broken. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-1048].
              {panel}

            The search functionality in the Customer Portal does not provide results when searching by reference id. Many customers are trying to do this and complain about it thinking that the search functionality is broken.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-1048 [ JSDSERVER-1048 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 758810 ] New: JSD Suggestion Workflow [ 1279304 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Tim Evans (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              6e107d394ed3 Rodolfo
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              11 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: