Allow to display non-Label attribute on Assets Objects Custom Field

XMLWordPrintable

    • 211
    • 63

      Issue Summary

      Currently, the JSM Customer portal only shows the Object Name (label) while selecting and after saving the object in Assets Custom Field.

      Steps to Reproduce:

      1. Add an Assets Custom field
      2. Add the field to any customer request form
      3. Create/View issue from the customer portal

      Suggestion:

      For the Assets field, the selected attributes should be shown on the portal view page.

      Workaround

      How to auto populate attributes into Assets custom field using Automation

        1. Screen Shot 2023-07-14 at 4.01.03 PM.png
          Screen Shot 2023-07-14 at 4.01.03 PM.png
          68 kB
        2. Screen Shot 2023-07-14 at 4.00.44 PM.png
          Screen Shot 2023-07-14 at 4.00.44 PM.png
          26 kB
        3. Screen Shot 2021-10-13 at 14.25.18.png
          Screen Shot 2021-10-13 at 14.25.18.png
          51 kB
        4. image-2025-05-02-18-03-07-052.png
          image-2025-05-02-18-03-07-052.png
          27 kB

            Assignee:
            Unassigned
            Reporter:
            Vivian C
            Votes:
            119 Vote for this issue
            Watchers:
            66 Start watching this issue

              Created:
              Updated:
              Resolved: