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  1. Jira Service Management Cloud
  2. JSDCLOUD-10451

Jira keeps asking other group members for approval even though the required number of group members have provided approval

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • Approvals
    • None

    Description

      Issue Summary

      Jira keeps asking other group members for approval even though the required number of group members have provided approval

      Steps to Reproduce

      1. Create a multi-group picker custom field and
      2. Configure approval on this multi-group picker field to require 1 approval per group
      3. Add 
        • userA,userB to group G1
        • userC to group G2
      4. Create a ticket with the groups G1 and G2 as approver groups
      5. As userA approve the ticket. We now only require 1 approval from G2 group members now
      6. Login as userB and view the ticket

      Expected Results

      The ticket should no longer ask the userB for approval because the user1 provided the necessary approval from G1

      Actual Results

      The ticket is still asking for approval from user2 part of G2

      Workaround

      There is no workaround at this time

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              Unassigned Unassigned
              skahol Swati Kahol
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              Dates

                Created:
                Updated: