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  1. Jira Service Management Cloud
  2. JSDCLOUD-10440

Jira keeps asking a user for approval who is removed from the approval group

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    Description

      Issue Summary

      Jira keeps asking a user for approval who is removed from the approval group

      Steps to Reproduce

      1. Create a multi-group picker custom field and
      2. Configure approval on this multi-group picker field to require 1 approval per group
      3. Add user1 to group G1 and user1,user2 to G2
      4. Create a ticket with the groups G1 G2 as approver groups
      5. As user2 Approve the ticket, the approval is still required from user1 in G1 
      6. Remove the user1 from G1
      7. Refresh the ticket 

      Expected Results

      The ticket should no longer ask the user1 for approval because the user1 does not exist in the G1 and approval for G2 is already provided by user2

      Actual Results

      The ticket is still asking the user1 for approval

      Notes

      If user1 decides to click on Approve, the ticket is stuck on "Submitting Approval"

      Adding user1 back to G1 doesn't seem to fix the problem.

      Workaround

      There is no workaround at this time
       

      Attachments

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        2. screenshot-1.png
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        3. screenshot-2.png
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              Unassigned Unassigned
              skahol Swati Kahol
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              Dates

                Created:
                Updated:
                Resolved: