Issue Summary

Agents don't get some internal notification when the agent is in JSM organization and the internal notification is configured to send notification to project role like "Service Desk Team".
This is partially fixed at https://jira.atlassian.com/browse/JSDCLOUD-3410, but still there is a case that agents don't get internal notification. It's been fixed to treat watchers and assignee as agents in JSDCLOUD-3410. However when an issue is created, it’s not possible to send internal notification to agents as there is no watcher and assignee at the time.

Steps to Reproduce

1. add a user to a project as "Service Desk Team" role
   • 
2. add the agent to a JSM organization
   • 
3. configure the internal notification to send notification to Agent role users.
   • 

Expected Results

The user get the internal notification.

Actual Results

The user doesn't get the internal notification.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available