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  1. Jira Service Management Cloud
  2. JSDCLOUD-10185

Allow the use of other standard custom fields as placeholders in the filter issue scope IQL

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    Description

      Issue Summary

      At the moment the only custom fields that can be used as placeholders are Insight custom fields and this feature would extend support for standard custom fields, like text fields

      Steps to Reproduce

      1. In your Insight field configuration use an IQL that references a custom field that is not an Insight custom field, ie. SimpleTextCustomField - customfield_xxxxx

      Expected Results

      Your search results reflect the values in that custom field. 

      Actual Results

      You don't get any results. 

      Workaround

      Set up an Insight field that mimics the value of that custom field, ie. an SimpleTextCustomField Insight field, and set that Insight field as the placeholder and also set up an Automation rule that populates that Insight field when the relevant custom field is changed. 

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              Unassigned Unassigned
              d80a14de5ac6 Kalanika Weerasinghe
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              Dates

                Created:
                Updated: